UT Arlington Library

The UT Arlington library administered a user survey* during the Spring 2000 semester targeting the student user population. The survey was conducted during March and April using a representative sample of classes. Fifty-three classes were surveyed with 966 students responding to the survey. The survey questions are listed below with the frequency of responses noted adjacent to each. The library will continue to work with Academic Computing to analyze the data and respond to user needs as part of our planning process.

1. Age
Age	Frequency	Percent	Cumulative Frequency	Cumulative Percent
4	1	0.1	1	0.1
18	21	2.2	22	2.3
19	60	6.3	82	8.7
20	80	8.5	162	17.1
21	108	11.4	270	28.5
22	98	10.4	368	38.9
23	87	9.2	455	48.1
24	52	5.5	507	53.6
25	47	5.0	554	58.6
26	49	5.2	603	63.7
27	38	4.0	641	67.8
28	40	4.2	681	72.0
29	34	3.6	715	75.6
30	39	4.1	754	79.7
31	19	2.0	773	81.7
32	14	1.5	787	83.2
33	20	2.1	807	85.3
34	17	1.8	824	87.1
35	8	0.8	832	87.9
36	13	1.4	845	89.3
37	7	0.7	852	90.1
38	7	0.7	859	90.8
39	13	1.4	872	92.2
40	8	0.8	880	93.0
41	11	1.2	891	94.2
42	7	0.7	898	94.9
43	5	0.5	903	95.5
44	4	0.4	907	95.9
45	1	0.1	908	96.0
46	8	0.8	916	96.8
47	1	0.1	917	96.9
48	6	0.6	923	97.6
49	7	0.7	930	98.3
50	3	0.3	933	98.6
51	2	0.2	935	98.8
52	2	0.2	937	99.0
53	1	0.1	938	99.2
55	2	0.2	940	99.4
59	1	0.1	941	99.5
60	1	0.1	942	99.6
73	1	0.1	943	99.7
74	2	0.2	945	99.9
75	1	0.1	946	100.0
Frequency Missing = 20

2. Sex
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
Male	454	47.4	454	47.4
Female	503	52.6	957	100.0
Frequency Missing = 9

3. Marital Status
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
Not Mar. 0 kids	658	68.8	658	68.8
Not Mar. kids	46	4.8	704	73.6
Mar. 0 kids	120	12.6	824	86.2
Mar. kids	132	13.8	956	100.0
Frequency Missing = 10

4. Ethnic Background
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
Black	87	9.1	87	9.1
White	542	56.8	629	65.9
Hispanic	79	8.3	708	74.2
Native-Am	5	.5	713	74.7
Asian	173	18.1	886	92.9
Other	27	2.8	913	95.7
Prefer no res.	41	4.3	954	100.0
Frequency Missing = 12

5. Classification
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
Freshman	68	7.1	68	7.1
Sophomore	69	7.2	137	137
Junior	230	23.9	367	38.2
Senior	249	25.9	616	64.1
Masters	293	30.5	909	94.6
PhD	12	1.2	921	95.8
Degreed UG	33	3.4	954	99.3
Not purs. deg	4	0.4	958	99.7
Auditing	3	0.3	100.0	100.0
Frequency Missing = 5

6. Student status (full-time undergraduate - 12 hours or more; full time graduate - 9 hours)
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
Full-t day	506	52.7	506	52.7
Part-t day	60	6.2	566	58.9
Full-t eve	88	9.2	654	68.1
Part-t eve	123	12.8	777	80.9
Full-t D&E	147	15.3	924	96.1
Part-t D&E	37	3.9	961	100.0
Frequency Missing = 5

7. School/College Major
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
Architecture	35	3.7	35	3.7
Bus. Admin	264	27.7	299	31.4
Education	55	5.8	354	37.2
Engineering	180	18.9	534	56.1
Honors	1	0.1	535	56.2
Liberal Arts	192	20.2	727	76.4
Nursing	82	8.6	809	85.0
Science	79	8.3	888	93.3
Social Work	28	2.9	916	96.2
URBA	11	1.2	927	97.4
Undeclared	25	2.6	952	100.0
Frequency Missing = 14

8. Do you currently own a personal computer?
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
Yes, PC/IBM	783	81.6	783	81.6
Yes, App/Mac	21	2.2	804	83.8
No	156	16.3	960	100.0
Frequency Missing = 6

9. Do you currently have Internet access at home?
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
Yes, UT Arlington	96	11.2	96	11.2
Yes, Other	598	69.9	694	81.1
No	162	18.9	856	100.0
Frequency Missing = 110

10. Commuting distance:
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
Live campus	141	14.7	141	14.7
1 mile to camp	109	11.4	250	26.2
Arlington	267	27.9	517	54.1
Out Arl < 25m	259	27.1	776	81.2
Out Arl > 25 m	180	18.8	956	100.0
Frequency Missing = 10

11a. How often do you use e-mail?
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
Daily	646	67.8	646	67.8
Weekly	196	20.6	842	88.4
Monthly	35	3.7	877	92.0
< monthly	76	8.0	953	100.0
Frequency Missing = 13

11b. How often do you use word processing software?
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
Daily	303	32.1	303	32.1
Weekly	427	45.2	730	77.3
Monthly	146	15.5	876	92.8
< monthly	68	7.2	944	100.0
Frequency Missing = 22

11c. How often do you use spreadsheet software?
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
Daily	166	18.4	166	18.4
Weekly	211	23.4	377	41.8
Monthly	155	17.2	532	59.0
< monthly	370	41.0	902	100.0
Frequency Missing = 64

11d. How often do you use the Internet?
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
Daily	629	67.1	629	67.1
Weekly	219	23.4	848	90.5
Monthly	49	5.2	897	95.7
< monthly	40	4.3	937	100.0
Frequency Missing = 29

11e. How often do you use the UT Arlington web site?
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
Daily	117	12.4	117	12.4
Weekly	294	31.2	411	43.7
Monthly	234	24.9	645	68.5
< monthly	296	31.5	941	100.0
Frequency Missing = 25

12.Hve you EVER used the UT Arlington Library, ether the physical Libraries or the UT Arlington Library?
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
Yes	879	91.8	879	91.8
No	78	8.2	957	100.0
Frequency Missing = 9

If you answered "no" please skip the remainder of the questions on this survey. Return your questionnaire with only page 1 completed.

13. I visit the library most often between the hours of:
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
8am-11am	85	9.9	85	9.9
11am-2pm	210	24.4	295	34.3
2pm-5pm	198	23.0	493	57.3
5pm-8pm	147	17.1	640	74.4
8pm-12am	171	19.9	811	94.3
Only web	49	5.7	860	100.0
Frequency Missing = 106

14. I work most often in the:
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
Central	628	70.5	628	70.5
Sci & Eng	138	15.5	766	86.0
Arch & FA	59	6.6	825	92.6
Only web	66	7.4	891	100.0
Frequency Missing = 75

15. I visit the library's web page:
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
> 1 per wk	93	10.4	93	10.4
1 per wk	144	16.1	237	26.5
2 per mon	88	9.8	325	36.3
1 per mon	102	11.4	427	47.7
when assign due	290	32.4	717	80.1
Never	178	19.9	895	100.0
Frequency Missing = 71

16. When I need assistance at the reference desk, I usually have to wait:
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
No time267	267	31.2	267	31.2
< 5 min.	479	56.0	746	87.3
5 to 10 min.	85	9.9	831	97.2
10 to 15 min.	14	1.6	845	98.8
> 15 min.	10	1.2	855	100.0
Frequency Missing = 111

17. When I request an item from Interlibrary Loan, I usually receive it in:
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
1 to 3 days	46	5.2	46	5.2
4 to 6 days	32	3.6	78	8.8
7 to 9 days	32	3.6	110	12.5
10 to 14 days	21	2.4	131	14.9
15 or >	19	2.2	150	17.0
NA	732	83.0	882	100.0
Frequency Missing = 84

18. Are you aware that the 6th floor of the Central Library contains Special Collections, a division with materials related to Texas History?
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
Yes	342	38.3	342	38.3
No	552	61.7	894	100.0
Frequency Missing = 72

19. How should the library prioritize spending during the next two years? Rank the items below using the numbers 1 through 7 (1 = the highest priority, 7 = the lowest priority)
19a. Books
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
1 (Highest)	245	27.8	245	27.8
2	147	16.7	392	44.4
3	146	16.6	538	61.0
4	141	16.0	679	77.0
5	94	10.7	773	87.6
6	60	6.8	833	94.4
7 (Lowest)	49	5.6	882	100.0
Frequency Missing = 84
19b. Print Magazines & Journals
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
1 (Highest)	127	14.5	127	14.5
2	190	21.7	317	36.1
3	169	19.3	486	55.4
4	165	18.8	651	74.2
5	125	14.3	776	88.5
6	59	6.7	835	95.2
7 (Lowest)	42	4.8	877	100.0
Frequency Missing = 89
19c. Electronic journals and online texts
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
1 (Highest)	323	36.9	323	36.9
2	177	20.2	500	57.1
3	144	16.4	644	73.5
4	88	10.0	732	83.6
5	64	7.3	796	90.9
6	36	4.1	832	95.0
7 (Lowest)	44	5.0	876	100.0
Frequency Missing = 90
19d. Increasing the number of computer workstations
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
1 (Highest)	268	30.7	268	30.7
2	164	18.8	432	49.5
3	125	14.3	557	63.9
4	123	14.1	680	78.0
5	79	9.1	759	87.0
6	70	8.0	829	95.1
7 (Lowest)	43	4.9	872	100.0
Frequency Missing = 94
19e. In-person assistance in using the library
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
1 (Highest)	90	10.3	90	10.3
2	113	12.9	203	23.2
3	123	14.1	326	37.3
4	145	16.6	471	53.9
5	183	20.9	654	74.8
6	141	16.1	795	91.0
7 (Lowest)	79	9.0	874	100.0
Frequency Missing = 92
19f. Faster delivery of books/articles borrowed from other libraries (ILL Service)
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
1 (Highest)	60	6.9	60	6.9
2	52	5.9	112	12.8
3	86	9.8	198	22.6
4	125	14.3	323	36.9
5	112	12.8	435	49.7
6	211	24.1	646	73.8
7 (Lowest)	229	26.2	875	100.0
Frequency Missing = 91
19g. Extended Library Hours
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
1 (Highest)	159	18.0	159	18.0
2	124	14.1	283	32.1
3	97	11.0	380	43.1
4	101	11.5	481	54.6
5	92	10.4	573	65.0
6	112	12.7	685	77.8
7 (Lowest)	196	22.2	881	100.0
Frequency Missing = 85

20. UT Arlington Library services and resources are well publicized.
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
strongly agree	69	7.7	69	7.7
Agree	505	56.5	574	64.2
Disagree	222	24.8	796	89.0
Strongly disagree	27	3.0	823	92.1
No opinion	71	7.9	894	100.0
Frequency Missing = 72

21. Staff demonstrates good knowledge of information resources.
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
strongly agree	229	25.6	229	25.6
Agree	536	59.8	765	85.4
Disagree	40	4.5	805	89.8
Strongly disagree	6	0.7	811	90.5
No opinion	85	9.5	896	100.0
Frequency Missing = 70

22. The library web page is organized in a logical fashion.
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
strongly agree	118	13.2	118	13.2
Agree	498	55.8	616	69.0
Disagree	83	9.3	699	78.3
Strongly disagree	11	1.2	710	79.5
No opinion	183	20.5	893	100.0
Frequency Missing = 73

23. I would be willing to pay a small fee for the library staff to retrieve and photocopy articles for me.
Frequency	Percent	Cumulative Frequency	Cumulative Percent
strongly agree	130	14.6	130	14.6
Agree	360	40.3	490	54.9
Disagree	209	23.4	699	78.3
Strongly disagree	134	15.0	833	93.3
No opinion	60	6.7	893	100.0
Frequency Missing = 73

24. The books in the library collection are current enough to meet my needs.
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
strongly agree	60	6.7	60	6.7
Agree	420	47.0	480	53.8
Disagree	213	23.9	693	77.6
Strongly disagree	69	7.7	762	85.3
No opinion	131	14.7	893	100.0
Frequency Missing = 73

25. I feel safe in the building.
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
strongly agree	264	29.5	264	29.5
Agree	560	62.6	824	92.2
Disagree	30	3.4	854	95.5
Strongly disagree	10	1.1	864	96.6
No opinion	30	3.4	894	100.0
Frequency Missing = 72

26. The circulation loan period is long enough.
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
strongly agree	100	11.2	100	11.2
Agree	445	50.0	545	61.2
Disagree	65	7.3	610	68.5
Strongly disagree	19	2.1	629	70.7
No opinion	261	29.3	890	100.0
Frequency Missing = 76

27. The library staff is courteous.
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
strongly agree	217	24.4	217	24.4
Agree	576	64.7	793	89.1
Disagree	37	4.2	830	93.3
Strongly disagree	7	0.8	837	94.0
No opinion	53	6.0	890	100.0
Frequency Missing = 76

28. I use the new book display to review books.
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
strongly agree	40	4.5	40	4.5
Agree	193	21.7	233	26.2
Disagree	187	21.0	420	47.2
Strongly disagree	52	5.8	472	53.0
No opinion	418	47.0	890	100.0
Frequency Missing = 76

29. The handouts in the library are useful.
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
strongly agree	51	5.7	51	5.7
Agree	358	40.3	409	46.0
Disagree	77	8.7	486	54.7
Strongly disagree	14	1.6	500	56.2
No opinion	389	43.8	889	100.0
Frequency Missing = 77

30. The library hours meet my needs.
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
strongly agree	107	12.1	107	12.1
Agree	516	58.2	623	70.2
Disagree	147	16.6	770	86.8
Strongly disagree	73	8.2	843	95.0
No opinion	44	5.0	887	100.0
Frequency Missing = 79

31. There are plenty of computers available in the library for research purposes, excluding the 5th floor ACS computing lab.
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
strongly agree	39	4.4	39	4.4
Agree	249	27.9	288	32.3
Disagree	344	38.6	632	70.9
Strongly disagree	139	15.6	771	86.4
No opinion	121	13.6	892	100.0
Frequency Missing = 74

32. I receive good service from the photocopy center.
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
strongly agree	67	7.5	67	7.5
Agree	407	45.6	474	53.1
Disagree	100	11.2	574	64.3
Strongly disagree	29	3.3	603	67.6
No opinion	289	32.4	892	100.0
Frequency Missing = 74

33. It is easy to ascertain if the library owns a particular journal.
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
strongly agree	51	5.7	51	5.7
Agree	400	44.9	451	50.7
Disagree	192	21.6	643	72.2
Strongly disagree	48	5.4	691	77.6
No opinion	199	22.4	890	100.0
Frequency Missing = 76

34. The materials I need are always on the shelf where they are supposed to be.
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
strongly agree	42	4.7	42	4.7
Agree	437	49.0	479	53.8
Disagree	233	26.2	712	79.9
Strongly disagree	57	6.4	769	86.3
No opinion	122	13.7	891	100.0
Frequency Missing = 75

35. I prefer to learn to use an online database by studying the online tutorials and help screens.
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
strongly agree	119	13.4	119	13.4
Agree	384	43.1	503	56.5
Disagree	169	19.0	672	75.4
Strongly disagree	39	4.4	711	79.8
No opinion	180	20.2	891	100.0
Frequency Missing = 75

36. I prefer to learn to use an online database by asking the library staff for assistance.
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
strongly agree	138	15.5	138	15.5
Agree	422	47.5	560	63.1
Disagree	189	21.3	749	84.3
Strongly disagree	23	2.6	772	86.9
No opinion	116	13.1	888	100.0
Frequency Missing = 78

37. I would attend a library instructional session which focuses upon how to conduct research in my major subject area.
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
strongly agree	145	16.3	145	16.3
Agree	435	48.9	580	65.2
Disagree	184	20.7	764	85.9
Strongly disagree	48	5.4	812	91.3
No opinion	77	8.7	889	100.0
Frequency Missing = 77

38. There are enough tutorials available on the library web page to assist me in learning to use the library.
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
strongly agree	34	3.8	34	3.8
Agree	314	35.5	348	39.3
Disagree	160	18.1	508	57.4
Strongly disagree	18	2.0	526	59.4
No opinion	359	40.6	885	100.0
Frequency Missing = 81

39. Library instructional sessions should include a tour of the library in addition to teaching students how to use the electronic databases.
	Frequency	Percent	Cumulative Frequency	Cumulative Percent
strongly agree	220	24.8	220	24.8
Agree	468	52.7	688	77.5
Disagree	83	9.3	771	86.8
Strongly disagree	15	1.7	786	88.5
No opinion	102	11.5	888	100.0
Frequency Missing = 78

UT Arlington Library
PO Box 19497
Arlington, TX 76019
817.272.3000 • 888.565.9023