The UT Arlington Library Appeals Panel exists so that library users with disputed fines and/or lost materials fees can have an impartial hearing of their appeals. The Appeals Panel consists of UT Arlington students, faculty, and staff who are not affiliated with the UT Arlington Library other than being library users themselves.

If you have library fines or fees that you believe were improperly assessed:

1. Contact the Circulation Desk staff at the appropriate library (Architecture & Fine Arts Library, Central Library or Science & Engineering Library) to express your concerns as soon as possible. If the Circulation Desk staff is unable to resolve the situation, you will be referred to the Circulation Desk Manager of that Library.
   
2. After discussions with the Circulation Desk Manager, if you feel that the situation remains unresolved, fill out the Appeals Form printed on the back of this information sheet.
   • Fill out the Appeals Form carefully and completely. This form is where you document the situation with regard to the fines or fees that you believe were improper.
   • Library fines and fees are billed through the UT Arlington Bursar's Office. Only the user on whose account the fines or fees were billed may file a Library Appeal.
     
3. The Circulation Desk Manager will review the documentation further and If they cannot offer a resolution that you find agreeable, your Appeals Form and any relevant circulation records will be forwarded to the Central Library Billing Manager for review.
   
4. The Billing Manager will attempt to resolve the situation. If your appeal cannot be granted, it will be heard at the next meeting of the Library Appeals Panel. The Billing Manager will contact you to inform you of the date, time, and place of the next Appeals Panel meeting.
   • The Library Appeals Panel meets twice during the Fall Semester, twice during the Spring Semester, and once during each Summer Session.
   • You are invited to attend the Appeals Panel meeting at which your case is heard, although your presence is not necessary. The statements you make on your Appeals Form will represent you if you choose not to attend the meeting. Thus, it is important that you explain your situation completely when you fill out the Appeals Form.
     
5. A copy of the Appeals Panel decision will be mailed to you on the next working day after the meeting. All decisions of the Library Appeals Panel are FINAL. Circulation staff cannot discuss or explain the Appeals Panel's decision.
   • You are responsible for all library fines and fees that have been billed to you through the UT Arlington Bursar's Office. If your appeal is granted, credits that relate to the appeals decision will be placed on your account. Contact the UT Arlington Bursar's Office to make the appropriate arrangements if you are eligible for a refund as a result of the credits.
   • If you choose not to pay the library charges until your case is heard by the Appeals Panel, you will be responsible for any MavLate fees that accrue on your account.

If you have questions or comments on the Library Appeals Process, contact the Central Library Circulation Desk by phone (817-272-3395), by fax (817-272-3392), or by e-mail (library-servdesk@listserv.uta.edu).