University of Texas at Arlington


Resource Delivery Services


Access & Discovery Department– is a central service hub comprised of Acquisition, Metadata, Resource Delivery, and Stacks Management to enable and facilitate access and discovery of library resources for all users. It supports UTA Library’s vision and imperatives with an integrated workflow and an operational model of resource sharing in processing and delivering library resources.

Books on Demand (BOD) – means that the Libraries will consider the purchase of an item for our collection based on patron requests.

Borrowing (Interlibrary Loan) – obtains materials, both books and copies, not owned by the UT Arlington Libraries, for UTA faculty, staff and students.

Demand Driven Acquisitions (DDA - also known as patron driven acquisitions) - allows libraries to make e-book titles discoverable to their patrons prior to purchasing. The item is then purchased for the Libraries once a title is used a few times.

Disability Services - The UT Arlington Libraries provides free delivery of library resources to students and faculty with disabilities via the UT Arlington Interlibrary Loan Online System. Staff in the Access and Discovery Department will retrieve books, journal articles, book chapters and media held in the UT Arlington Libraries and mail them to your preferred mailing address. The Library will also provide a return mailing label with each loan. Requested materials must be from our circulating collections. If UT Arlington cannot supply the item from our collection, disabled students have the option of using the Interlibrary Loan (ILL) Service to obtain materials not owned by our library. The ILL department will mail the requested loans via courier.  To be eligible for disability services you must be enrolled at UT Arlington and registered with the Office for Students with Disabilities, or a currently employed UT Arlington faculty, associate of the faculty or staff with disabilities.

Document Delivery – provision of materials from the UTA Libraries’ collection to UTA patrons; for faculty, Document Delivery includes the retrieval and delivery of books. Articles less than 30 pages in length are also scanned for faculty. For graduate students, Document Delivery includes the pulling and holding of materials as well as scanning articles for electronic delivery.

Faculty Resource Delivery (FRD)retrieves books, bound periodicals, documents, and media held in the UT Arlington Libraries and delivers them to faculty’s campus mail box or campus office, or to faculty’s campus email address for any copies less than 30 pages. Requested materials must be from the UT Arlington Libraries' circulating collections.  Also, in most cases, items on loan from other libraries will be delivered to faculty departmental boxes. PhD students are eligible for FRD if they have a mail box at their department and the department staff are willing to accept delivery. PhD students have to opt into this service by informing ILL staff.

Graduate Retrieval Serviceretrieves books, bound periodicals, and media held in the UT Arlington Libraries collections for graduate students within two business days and holds items for up to 7 days. Scans of articles of 30 pages or less are provided to graduate students as well.

ILLiadis the software used to manage our interlibrary loan system.

LCDstands for the Library Collection Depository. It houses UTA materials that are old and/or not in high demand in a remote facility on campus.

Lending (Interlibrary Loan) – lends books and provides scans of materials from UTA’s collection for use by patrons at other institutions.

Library Use Only – is a loan status applied to ILL books borrowed from another library. The owning library has designated this item as rare or special or non-circulating and thus must be used under special circumstances. The item has to be used in the Central Library and cannot leave the building. The patron must collect and return the item each time they use it to the 1st floor service desk of the Central Library. When the due date is reached, the item will be pulled from the hold shelf and returned to the owning library.

Remote Storage – see LCD.

Reserves – provides students with access to supplemental course readings, exams, class notes, and much, much more. Materials are accessible either online as Electronic Reserves (E-Reserves) or available for check-out as On-Site reserves.

Resource Delivery – is a team within the Access & Discovery Department. It provides interlibrary loan and reserve services. In conjunction with the Stacks Management team, delivery services to faculty of interlibrary loan materials is also provided.

Statuses in ILLiad  - To check the status of your request go to the UT Arlington Interlibrary Loan (ILL) Online system: Log in using your NetID and password. In the Main Menu look at your “Outstanding Requests”. Click on the transaction number for the item you want to know about (found to the left of the title). This will bring up the order history of your request. Scroll down. At the bottom of the page you will see the last action taken on your request.



Awaiting ALA Processing

The lender for this item requires a paper form (the ALA form) to be sent via fax, U.S. mail, or other electronic means. We are processing the ALA form to keep your request active.

Awaiting Borrowing Scanning

An article request has been received and is being processed for electronic delivery by the ILL staff.

Awaiting Copyright Clearance

We are checking to see if a copyright fee is required to obtain the requested article.

Awaiting Customer Contact

The requested material has arrived, but the customer has not yet been contacted.

Awaiting Extensive Searching

We have performed an initial search for the material you requested, without finding a potential lender. We will continue to try to locate the material

Awaiting Odyssey Processing

An article request has been received electronically and is being processed by the ILL staff.

Awaiting Other Request Processing

We have worked on your request, but it is not ready to be sent to potential lenders.

Awaiting Post Receipt Processing

The requested material has arrived, but is not yet ready for pickup.

Awaiting Renewal Request

The customer has requested a renewal on this item. We are waiting for a response for the lending library. Customer may keep the item until notification by an ILL staff member of the new due date.

Awaiting Request Processing

Your request is in the queue to be ordered.

Awaiting Unfilled Processing

We have sent your request to potential lenders but no one has filled the request. We are reviewing your request to determine why it was not filled. 

Cancelled by Customer

You cancelled the request after it was generated.

Checked Out to Customer

The item has arrived and has been checked out to you. For patrons who get ILL delivery, the item will get checked out before it is delivered.

Customer Notified via E-Mail

The item has arrived, been processed by the ILL staff and the customer has been notified.

Delivered to Web

The item has arrived, been processed and posted to the customer's ILLiad account. It is available to be viewed and/or downloaded electronically using Adobe Acrobat.

In DD Stacks Searching

This request is currently being searched in the library's collection.

In Electronic Delivery Processing

An article request has been received electronically and is being processed by the ILL staff.

Item Checked In

The item has been returned by the customer, checked in by staff and is waiting return processing.

Received Incorrect/Partial Item

The item received either does not match requested item or is incomplete. The ILL staff is correcting the problem.

Request Finished

The request has been successfully processed and completed. Requests with this status are archived under "View/Request History" button. (Cancelled requests are not considered finished requests and can be found under the "View/Resubmit Cancelled Requests" button). Books have been returned to the lending library.

Request Sent

The request has been sent by ILL staff. We are waiting for a lender to ship the item.


TexShare - is a consortium of Texas libraries joining together to share print and electronic materials, purchase online resources, and combine staff expertise. A TexShare Card provides you with borrowing privileges from more than 500 participating libraries across the state. UTA affiliates may request a TexShare card at the service desk at any of the 3 UTA Libraries.

Trans-Amigos Expressformerly known as TExpress, this is the courier service that offers rapid pickup and delivery of interlibrary loan items among participating libraries. Most of the libraries are in Texas, but some Oklahoma and Arkansas libraries are included in the service.